Managed IT Services Charlotte Terms and Conditions

These terms and conditions govern the use of the Managed IT Services Charlotte website and the IT services provided. By using our services, you agree to these terms. If you disagree with these terms don’t use our website or services.

1. Using Our Services

At Managed IT Services Charlotte, we offer a variety of IT management solutions to help improve system performance and security for businesses of all sizes. Use our services responsibly so everyone can benefit without interruption.

• Services: We offer full IT services, including system monitoring, cybersecurity, data management and cloud solutions for small to medium businesses looking to get the most out of their technology.
• Responsible use: Users must use our website and services in a legal and ethical manner. This means no actions that would damage or impair our service or illegally access data or systems. We monitor for misuse and take action when necessary to protect our services.

2. Ordering

When you decide to use our IT services, the process is simple but requires your attention to detail to set up and execute properly. Here are some things to watch out for:

• Information accuracy: Make sure all information you enter during the ordering process is accurate and current. This includes contact info, service selection and any specific requirements or restrictions for the IT services you’re looking for.
• Order acceptance: We reserve the right to decline or cancel any order due to operational limitations, suspected fraud, or inaccuracies in the order. We’ll notify you of any issues so you’re aware and we can resolve them.

3. Pricing and Payment

Our pricing and payment terms are simple. We want to avoid surprises and make sure you get value from our services. Here’s what to expect:

• Transparent pricing: All service prices are displayed at the time of purchase. All services are only subject to change due to extreme circumstances or errors. If a price adjustment is needed after you’ve placed the order we’ll notify and act on it ASAP.
• Secure transactions: We take your financial transactions seriously and use advanced encryption and secure payment processes to protect your personal and financial info from unauthorized access.

4. Cancellations and Refunds

We know plans change and we offer flexibility to modify or cancel your service agreements.

• Flexible cancellation: If your circumstances change and you need to cancel a service, we allow cancellations up to a certain point in the service delivery process. Cancellation terms and timelines are also outlined during the ordering process so we can keep accurate records.
• Refund policy: Refunds are based on the service completion status and reason for cancellation. We’ll process refunds as soon as possible and make sure they’re fair and reflective of the work done.

5. Warranty and Service Quality

We stand by our excellence with our service warranties and quality controls.

• Service warranty: Each service is backed by a specific warranty that covers workmanship and service defects. Warranty details are provided at service start and are designed to give you confidence in our work.
• Quality guarantee: We promise all services will be delivered with professionalism and industry best practices.

6. Limitation of Liability

We do our best to deliver great services, but there are limits to our liability if something goes wrong.

• Scope of liability: We are not liable for indirect, incidental, consequential or punitive damages resulting from the use of our services or service disruptions.
• Maximum liability: In the event of service issues, our liability is limited to the amount paid by the client for the service in question so we can balance fairness with our commitment to service quality.

7. Privacy

Your info is private and we treat all personal and business info with the highest level of data protection.

8. Changes to Terms

As we change our business, so do these terms. We’ll notify you of any changes so you stay informed and compliant.

If you have any questions or need more info on our terms, please get in touch. We want to make your experience using our IT services a positive one.