Privacy Policy for Managed IT Services Charlotte

At Managed IT Services Charlotte we take your privacy very seriously and that’s why we want to be transparent about the information we collect and how we use it. This privacy policy outlines how we handle your personal and technical information. By using our services or visiting our website you are agreeing to the terms of this policy.

1. Information We Collect

To be able to deliver great IT services and a seamless user experience to our users, we usually collect the following information:

• Personal Identification Information: We collect information that personally identifies you, such as your full name, email address, phone number and business address. We collect this information when you engage with our services, whether you’re signing up for a new service, asking for support or talking to our sales team.

• Technical information: To run our services and secure our systems we collect technical information such as IP addresses, devices accessing our services, operating systems, browser type and how you interact with our website.

• Transactional data: We also collect transactional data which includes payment information processed through secure gateways to manage client subscriptions and billings. This ensures that all transactions are smooth and secure.

2. How We Use Your Information

The information we collect is used to deliver personalized IT services and operational excellence:

• Service delivery:  We use your personal data to respond to your requests, manage your account, troubleshoot issues and deliver personalized IT support and services.

• System management: The technical data we collect is used to manage our IT infrastructure, to ensure high-performance and to prevent system downtime.

• Marketing and communications: We use your information to send you updates and promotional materials about our services, which you can opt out of at any time. This keeps you informed about our latest services and developments.

• Record keeping and compliance: We keep records of client interactions, transactions and technical data, to support operational requirements, accurate billing and compliance with legal and regulatory requirements.

3. Sharing and Disclosure of Information

We take your privacy very seriously and protect your information:

• Service providers: We only share information with trusted third-party service providers who help us deliver our IT services. These providers are thoroughly vetted and contractually bound to our privacy standards ensuring your data is safe.

• Legal requirements: We may disclose your information if required by law to protect our rights or defend against legal claims.

4. Data Security

We have robust security measures in place to protect your data from unauthorized access and breaches:

• Encryption: We use advanced encryption methods to protect sensitive data transmitted between your devices and our servers so your financial and personal information is secure from any type of malware.

• Access control: We restrict access to personal information to employees and contractors who need that information to do their job. We also make sure each contractor is professionally trained on data security and confidentiality.

• Data retention: We will retain your personal information for as long as necessary inorder to fulfill the purpose of which it was collected for, including satisfying any legal, accounting or reporting requirements.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience. Let’s take a deeper look of its functions:

• Cookies: These small files are stored on your device and allow us to remember your preferences and tailor our website to work for you.

• Control options: You can accept or decline cookies through your browser settings, but this may affect certain functionalities of our website.

6. Your Right

You have the following rights in relation to your personal information:

• Access and correction: You can have access to the personal information we hold about you and request corrections if it’s inaccurate.

• Data deletion: You can request that we delete your personal information under certain circumstances, such as when we no longer need it for the purpose of which it was collected.

• Opt-out of marketing: You can opt-out of our marketing campaigns at any time by using the unsubscribe link in the ad post.

7. Policy Changes

We may change this Privacy Policy from time to time to reflect changes in our practices or legal requirements:

• Notification of Changes: We will post changes on our website with the new effective date.
• Continued Use: By using our services after changes are made you accept the new policy.

If you have any questions about how we handle your information, we’re here to help. Your trust means everything to us and we’ll protect your privacy.